Current cancellation conditions

Plan your vacation carefree

Cancellation conditions according to Austrian hotel regulations:

No cancellation fee will be retained up to 30 days prior to arrival.

Cancellation within 30 days before arrival, a cancellation fee of 30% of the
total price to be paid.

Cancellation within 14 days before arrival, a cancellation fee of 70% of the total price must be paid

Cancellation within 7 days before arrival, late arrival or early departure, the cancellation fee is 90% of the booked room price.

COVID-19 exceptions:

We want you to be able to plan your vacation carefree and guarantee you a free cancellation up to 7 days before arrival if the following reason applies:

a travel warning for the state of Tyrol, which is in force up to 1 week before the start of the journey.

If this happens, your reservation can be rebooked or canceled free of charge * (valid for reservations up to May 1st, 2022)

We will convert your deposit you have already made into a voucher that does not expire
and can be redeemed at your new desired date.

Hotel cancellation insurance:

We know from experience that despite all the joy of the booked vacation, something can always come in between at short notice. To avoid costs and hassle, we recommend that you take out cancellation insurance:

As a precaution against cancellation, early departure and mountain rescue (including helicopter rescue), we recommend Hotelstorno Plus or the extensive Hotelstorno Premium insurance (including accident benefits), which you can easily take out here:

NEW: In spite of the pandemic status, Europäische Reiseversicherung will be covered by Covid-19 from May 29, 2020! Details on this courtesy can be found here